Refund & Return Policy

Last updated: 23 September 2026

This policy is issued by QUANZHOU JCJERSEYS PRODUCTS CO., LTD., trading as JCJerseys ("we", "us", "our"), and applies to every order placed on jcjerseys.com, whether you order through the website, by email, or through one of our sales agents.

1. The Short Version

• Custom and personalised items cannot be returned, exchanged or refunded if you change your mind, order the wrong size, or no longer need them. They are produced for you alone and cannot be resold.
• If an item is defective, or does not match the artwork and specification you approved, we will put it right — by repair, remake, or refund. Where the fault is ours, we carry the shipping cost.
• You may cancel free of charge at any time before production starts.
• Stock items that have not been customised may be returned within 14 days of delivery.
• Anything you think is wrong must be reported within 7 days of delivery, with photos.

2. What Counts as "Custom"

A product is custom if it is made to your specification rather than taken from stock. In practice that means almost everything we sell: team jerseys and kits, printed or embroidered names, numbers, club and sponsor logos, sublimated designs, and orders produced in your specified colours, fabrics, cuts and sizes.

Because these items are produced to order, cannot be returned to a shelf, and have no resale value, they are non-returnable and non-refundable once production has begun. This applies whether the order was placed online, by email, or through an agent, and whether or not a deposit has been paid.

Please check your artwork proof, size chart and colour codes carefully before you approve them. Names, squad numbers, sizes and colour references come from the information you approve, so an error in approved information is not a defect and cannot be refunded. If you are unsure about sizing, ask us for a size chart before ordering, or ask us to send a sample.

3. Stock (Non-Custom) Items

Where we supply an item from stock rather than producing it to order, you may request a return within 14 days of delivery. The item must be unworn, unwashed, unprinted and in its original packaging with tags attached.

Please contact us first for a return authorisation. Returns sent without one may be refused. Return shipping is at your cost, and we recommend a tracked service because we cannot refund goods that go missing on the way back. Once the item arrives and passes inspection, we refund the item price; original shipping charges are not refunded.

4. Cancellation and Deposits

You may cancel any order free of charge at any time before production starts, and we will refund everything you have paid.

Once you have approved the artwork and production has begun, a custom order can no longer be cancelled or changed. At that point your deposit — and any balance already paid — covers materials, printing and labour that have already been committed on your behalf, and is not refundable. If you need to change quantities, sizes or artwork, tell us immediately; if production has not yet started we will do what we can.

Samples and pre-production pieces are charged separately unless we have agreed otherwise in writing. Sample charges are not refundable and are not credited against a later bulk order unless your quotation says so.

5. Quality Issues and Defects

Every order is inspected before dispatch. If something is not right, tell us as soon as you can and in any event within 7 days of delivery. Please include your order or invoice number, a description of the problem, clear photographs, and — for anything to do with fit, size or function — a short video. Keep the packaging and the goods until the case is settled.

Once we have confirmed a genuine defect, we will at our option repair the item, remake it, or give you a full or partial refund. Where the fault is ours, we cover the reasonable cost of collecting or reshipping the goods.

Typically covered: printing or embroidery in the wrong position; a name or number we made incorrectly; the wrong item, colourway or size shipped against your approved order; missing items or short delivery; a fabric, stitching or construction fault; damage in transit where we arranged the shipping.

Not covered: normal colour variation between a screen or a digital proof and the printed garment; slight shade differences between production batches; wear and tear; damage caused by misuse or by washing contrary to the care label; and errors in information that you approved, including names, numbers, sizes and colour codes.

6. Exchanges

We do not offer exchanges on custom items, because they are made to order and cannot be reissued to anyone else. If your complaint is a defect, section 5 applies. If you ordered the wrong size and the item is otherwise sound, contact us anyway — in some cases we can quote a remake, but any such arrangement is agreed case by case and is not a right of return.

Stock items may be exchanged within the same 14-day window as in section 3, subject to availability.

7. Damaged or Lost in Transit

If we arranged the shipping, tell us promptly and we will open a claim with the carrier on your behalf. Please keep the outer packaging and photograph the damage before unpacking further — carriers ask for it.

If your invoice places the risk and carriage of the goods on you, you are responsible for claiming against the carrier, and we will give you the shipping documents and photographs you need to support that claim.

8. How to Make a Claim

Email [email protected] with your order or invoice number, a description of the issue, photographs of the goods as received, and a photograph of the shipping label and packaging. For bulk orders, show us a clear photograph of the whole consignment as well as the individual faulty pieces, so we can assess how many are affected.

We aim to acknowledge claims within 1–2 business days and to resolve agreed cases within 14 days. Please do not send anything back before contacting us: unauthorised returns may be refused, and we cannot reimburse return shipping that we did not agree in advance.

9. Refund Method and Timing

Approved refunds are issued to the original payment method. How quickly the money reaches you depends on your provider: typically 5–10 business days after we approve the refund, and usually 3–5 business days for PayPal. Where you paid by bank transfer, we refund by bank transfer, and incoming bank charges, currency-conversion differences and third-party payment fees are not refundable.

10. Your Statutory Rights

Nothing in this policy limits any right you have under the consumer law that applies to you. If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from an online purchase, but goods made to your specification or clearly personalised are excluded from that right. Where your local law gives you a stronger right than this policy, that law prevails.

If you are ordering as a business, consumer withdrawal rights do not apply to your order, and the terms of your quotation and invoice govern.

11. Chargebacks

Please talk to us before raising a chargeback with your bank or card issuer. Almost every issue is resolved faster and more cheaply by contacting us directly, and we can usually prove what was approved and what was shipped. A chargeback raised without contacting us first may delay resolution and may lead to the suspension of your account while it is investigated.

12. Changes to This Policy

We may update this policy from time to time, for example if our production process or carrier arrangements change. The version in force at the time you placed your order governs that order. The date at the top of this page shows when the current version took effect.

13. Contact

For any question about returns, refunds or a claim, contact QUANZHOU JCJERSEYS PRODUCTS CO., LTD. at:

• Email: [email protected]
• Phone: +86 188 5924 7931
• Live chat: the chat button on jcjerseys.com during business hours (Mon–Sat, 09:00–18:00 China Standard Time, GMT+8)
• Post: Room 902, Building 6, Jianfa Xiyuan, Licheng District, Quanzhou, Fujian, China 362000