Refund and Returns Policy

Effective Date: May 2026

1. Custom Products — Final Sale

All customized products — including jerseys with player names, numbers, team logos, custom colors, or any personalized specifications — are final sale and cannot be returned or refunded. These products are manufactured specifically to your requirements and cannot be resold.

To avoid sizing errors: We offer a free sizing kit before production. Please request it before placing your team order.

2. Manufacturing Defects

If your custom order arrives with a manufacturing defect or an error made by us (wrong size printed, incorrect design, material flaw), we will remake and reship the affected items at our cost. No return shipping is required — you keep the originals for training or reserves.

Report defects within 14 days of delivery. Email jcjerseys@jcjerseys.com with your order number and photos of the issue. We review within 24 hours.

3. Standard Non-Custom Items

For non-personalized stock items (if applicable), you may request a return or exchange within 14 days of delivery. Items must be:

• Unworn, unwashed, and in original condition
• All original tags and packaging intact

4. Return Shipping

• Defective items: We cover all costs.
• Buyer's preference (non-custom items): Buyer pays return shipping. We recommend using a tracked service.

5. Refund Processing

Once the returned item is received and inspected, refunds are processed within 5-7 business days to your original payment method. You will receive an email confirmation.

6. Order Cancellations

• Within 24 hours of placing your order: Full refund, no questions asked.
• After 24 hours or after production has started: Custom orders cannot be cancelled as materials have been allocated.

7. Contact

For any return or refund inquiries:

QUANZHOU JC SPORTS PRODUCTS CO., LTD
Email: jcjerseys@jcjerseys.com
Phone: +86-18859247931