Refund & Return Policy

Last updated: 11 September 2026

This policy is issued by QUANZHOU JCJerseys PRODUCTS CO., LTD., trading as JCJerseys ("we", "us", "our"), and applies to all orders placed on jcjerseys.com.

1. The Short Version

• Custom and personalised items are made specifically for you and cannot be returned, exchanged, or refunded if you change your mind, order the wrong size, or no longer need them.
• If an item is defective, or does not match the artwork and specification you approved, we will put it right — by repair, replacement, or refund.
• You can cancel free of charge at any time before production starts.

2. Custom and Personalised Products

"Custom" means any product made to your specification, including team jerseys, printed names and numbers, club or sponsor logos, and specific colours, fabrics, cuts, or sizes. Because these items are made to order and cannot be resold, they are non-returnable and non-refundable once production has begun.

Please check carefully before you approve your artwork — the spelling of names, squad numbers, sizes, and colour codes. Mistakes in information that you approved are your responsibility, and we cannot refund an order for that reason.

3. Stock (Non-Custom) Items

Where we sell an item from stock rather than making it to order, you may request a return within 14 days of delivery, provided the item is unworn, unwashed, unprinted, and in its original packaging with tags. Please contact us first for a return authorisation — returns sent without one may be refused. Return shipping is at your cost, and we recommend a tracked service. Once we receive and inspect the item, we will refund the item price; original shipping charges are not refunded.

4. Quality Issues and Defects

We inspect every order before dispatch. If something is wrong, please tell us as soon as possible, and in any event within 7 days of delivery. Send your order number, a description of the problem, and clear photos — and, for issues that affect fit, size, or function, a short video. Please keep the packaging until the issue is resolved.

Once we confirm a defect, we will, at our option, repair or remake the item, or give you a full or partial refund. Where the fault is ours, we cover the reasonable cost of returning or reshipping the goods.

Covered, for example: printing in the wrong position, or a name or number made wrong by us; the wrong item or size shipped; missing items; a fabric or stitching fault; damage in transit where we arranged the shipping.

Not covered, for example: normal colour variation between a screen or mockup and the printed garment; slight shade differences between production batches; normal wear and tear; damage caused by misuse or incorrect washing; and errors in information you approved.

5. Cancellation

You may cancel an order free of charge at any time before production starts, and we will refund any amount paid. Once you have approved the artwork and production has begun, custom orders can no longer be cancelled — your deposit covers materials and labour already committed. Stock orders can be cancelled at any time before dispatch.

6. Damaged or Lost in Transit

If we arranged the shipping, tell us promptly so we can open a claim with the carrier. If the delivery terms on your invoice place risk and carriage on you, you are responsible for claiming against the carrier, and we will give you the documentation you need.

7. How to Make a Claim

Email [email protected] with your order or invoice number, a description of the issue, and photos. We aim to reply within 1–2 business days and to resolve agreed cases within 14 days. Please do not send items back before contacting us.

8. Refund Method and Timing

Approved refunds are issued to the original payment method. How quickly the money appears depends on the provider — typically 5–10 business days after we approve the refund, and PayPal refunds usually within 3–5 business days. Bank charges, currency-conversion differences, and third-party fees are not refundable.

9. Chargebacks

Please contact us before raising a chargeback with your bank or card issuer — almost every issue can be resolved faster directly. Chargebacks raised without contacting us first may delay resolution.

10. Contact

For any question about returns or refunds, contact us at [email protected] or by phone at +86 188 5924 7931, or write to QUANZHOU JCJerseys PRODUCTS CO., LTD., [FULL BUSINESS ADDRESS].